Refund Policy

This Refund Policy explains our approach to refunds, cancellations, and billing issues for Motion Transfer ("the Service"). Payment processing is handled by Creem as our Merchant of Record. We, as the merchant, are responsible for determining refund eligibility.

Motion Transfer provides digital AI-powered video generation services, which are consumed at the time of generation. Once a video generation task has been initiated and credits have been consumed, the service for that task is considered delivered. Consumed digital services are generally non-refundable. This does not affect your statutory rights under applicable consumer protection laws.

You may cancel your subscription at any time through the Creem Customer Portal, accessible from your Account page. Simply click "Manage Subscription" or "Manage Plan" and you will be directed to the portal where you can cancel. When you cancel through the Portal: • Cancellation takes effect immediately • You lose access to subscription features at the time of cancellation • You will not be charged for subsequent periods • No refunds are provided for the remaining portion of the current billing period If you need to schedule cancellation for the end of your billing period, please contact support@motion-transfer.com for assistance.

On-demand credit packs provide a fixed number of one-time credits. These credits do not expire and are not tied to a subscription tier. One-time credit pack purchases are generally non-refundable. If you believe a refund is warranted for an unused credit pack purchase, please contact support@motion-transfer.com with your account details and we will review your case.

We review refund requests on a case-by-case basis. The following situations may be considered for a refund: • Duplicate charges or billing errors • Charges made after a properly submitted cancellation • Service unavailability or persistent technical issues preventing use of core features for an extended period Refunds are not guaranteed and each case is evaluated based on its specific circumstances. We reserve the right to decline refund requests that do not demonstrate a qualifying issue.

If you notice duplicate charges, incorrect amounts, or other billing discrepancies: • Contact us at support@motion-transfer.com as soon as possible • Include your account email, the date(s) of the affected charges, and a description of the issue • Do not include your full credit card number in any communication • We will investigate and work with Creem to resolve verified billing errors We aim to respond to billing inquiries within a reasonable timeframe.

If you experience significant service disruptions or technical issues that prevent you from using the features included in your plan: • Contact support describing the issue, when it occurred, and how it affected your use • We will assess the impact and determine whether any remedy is appropriate • Remedies may include account credits, subscription extensions, or refunds depending on the severity and duration of the issue

To request a refund or report a billing issue: 1. Email support@motion-transfer.com 2. Include the following information: • Your account email address • The date and amount of the charge in question • The reason for your refund request • Any relevant order or transaction identifiers (if available from your receipt) 3. Do not include full payment card details in your email We will review your request and respond with our decision. If approved, the refund will be processed through Creem.

Approved refunds are processed through Creem, our Merchant of Record. Once a refund is approved, Creem initiates the return to your original payment method. Refunds typically appear in your account within 5–10 business days, but this timeframe may vary depending on your payment provider and financial institution.

This Refund Policy does not limit or replace any statutory rights you may have under applicable consumer protection laws in your jurisdiction. If mandatory law provides you with refund or withdrawal rights beyond those described here, those rights remain unaffected.

For all billing inquiries, refund requests, or questions about this policy, contact us at: Email: support@motion-transfer.com Website: https://motion-transfer.com Related documents: • Terms of Service: https://motion-transfer.com/en/terms • Privacy Policy: https://motion-transfer.com/en/privacy • Acceptable Use Policy: https://motion-transfer.com/en/acceptable-use